396 Southland Drive
Lexington, KY 40503-1825
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110 Customer Reviews
I was greeted by a smiling face, and assured my car would be serviced shortly...I had an appointment. They were true to their word. Car serviced, and I left as a satisfied customer. Been going to this same Goodyear location for over 30 years and I will go another 30 if we both are still around.
I originally had booked my next day appointment for new tires online. I called before close to confirm my appointment the next afternoon. The morning of my appointment I got a call stating they didn’t have the tires and I had to reschedule. Unfortunately for me I had already rearranged my work day to accommodate my appointment. The individual who rescheduled my appointment was as accommodating as she could be and reimbursed my inconvenience by waiving a fee. She was friendly and professional ...
Store manager was professional, courteous, knowledgeable and honest!
Over the past 12 years I have purchased 6 full sets of Goodyear tires for my family's cars. While I was traveling this week I got a call from my daughter that her tire was flat. She was trying to put air in it and the valve stuck open and it deflated it. I told her to call AAA to change the tire nd take it back to Goodyear to have the valve replaced. When I returned the next day I took her car to Goodyear to have the tire placed back on the car. When I got to the Goodyear store on Southland d...
Tire Purchase / Installation
If it wasn’t for the store manager I’m not sure I would be back. I had to return to the store the following day because a white substance had oozed all over my four tires. She personally washed it off. Alignment seems a a bit off, it now turns hard to the right but don’t have time to go back right now. However, I sense if I do have anymore issues the store manager will make it right. She is very customer focused.
Took my car in for brake service. Staff was very welcoming and the price was much lower than I had anticipated. Have used this location for years and will continue in the future. Thank you for a job well done!
Thought the battery was the cause of my troubles but after 3 AAA services found I needed a switch. Goodyear put this in the next day.
Tire Purchase / Installation
I had an appointment to have four tires installed. I was in at 8am and was finished by 9:30am. I was impressed at how quickly they were able to service my vehicle.
Oil Change, Tire Purchase / Installation, Other Services
Marsha G. And her team helped me in a very stressful time when I found my tire flat one day unknown at first... they calmed me with giving me as much information needed to help me make the best choice for me. Then I had to return for new breaks. They remembered me and treated me like I was a family member. The best customer service I've seen in a long time and I've felt safer driving my toddler around again in my maintenaced car.