Customer Reviews

The online ordering and appointment process is easy to use. My car was serviced when I arrived. Mounting, balancing and wheel alignment done in less than 2 hours. The staff were friendly and efficient.

Courteous and professional service.

Making an appointment was very easy online. I showed up 15 minutes early with the second appointment of the day at 930am, and my truck wasn't taken into the shop until 1100am, and with the 45 minute service that's well over 2 hours to have one tire slow leake repaired. The repair was very well and the cost was very reasonable, but just too long of a wait for first thin in the am.

I purchased tires online for my fiancée, but had to verify ID prior to installation, which wasn't the issue. I asked if I could verify my ID with my driver license and a live visual of my face via Zoom or Google Duo on my fiancée phone for verification, but that request was denied. I could have even displayed other information, along with my driver license for verification via Zoom or Google Duo. My fiancée explained that I lived and worked an hour away, but it was disregarded. My fiancée h...

First time I've ever experienced amazing customer service from a tire shop. A woman came in and ask if they can fill her tire with air since the gas station's machine was not working and they could have came up with so many excuses not to help her (for free) but theu didn't, they helped immediately and the lady was very happy. I was pretty shocked, you just don't see this kind of service anymore. Another example was when an older gentleman came and needed help with his tires. The people behin...

I had a wonderful experience at just tires on Richmond highway in Alexandria. I had a flat tire about a half a mile away, and drove over. They assisted me immediately, and I ended up getting a very good set of tires for a very good price. The sales people were quite professional and the wait asn’t too bad. I would recommend this place!

The customer service was great, and I was out faster than expected.

Had a great experience. Drove by on a Friday afternoon to inquire about a service and was set up with an appointment for the next morning. I was told the service would last about an hour and just over an hour later, I was driving out with a repaired tire. Friendly staff and fast service. Thank you!

Had a tire blow out completely. It being a new car, I had no spare or donut, just a run-flat which was useless. Fortunately, I had roadside assistance from my insurance and they took me to the store. Contacted the store and they were able to squeeze me in, provide me a great price, and get me on the road in no time. They even did some forensics to see what had caused the tire to blow, as I had not hit anything, or driven over a pothole. Turned out to be some construction debris, a huge staple...

I arrived at the beginning of the day and needed an oil change. I had called ahead and they were very friendly and got me in right away. I was the only person there when I arrived. They were very thorough with their explanations of everything they did and their pricing was in line for the service. I spoke with 3 different employees there and they were all great. My only complaint is that they were very slow and the optics made it worse. Three people came in after me and all three were o...