Customer Reviews

I stopped by store the week before to schedule my appt for a complete brake job the following week at 8am in hopes of getting in and out by noon. Thought they would order parts to do job in advance but unfortunately not. After finally getting correct sensors needed finally completed job around 5pm. Started driving home to National Harbor then received a call when passing Duke street letting me know they forgot to put my lug lock back in the car. I drove back to get since they didn’t close unt...

We had an issue with our new 2021 Sienna, and we called them twice, they helped us out. They sealed up our tire, and were very responsive. Especially Jim, he helped us out a lot!

I searched all over northern Virginia for the best estimates for repairs I needed to pass an inspection and I’m glad I chose Just Tires. Dwayne and the mechanics here got me the work I needed done for a fair price. One of the things that I appreciated most was the great customer service and Dwayne explaining to me exactly where the damages were on my vehicle. I’ll definitely be coming here again for my routine maintenance.

Thanks to Tony and the other for helping me. A nail in tire first thing in the morning not good at all

Just Tires is well organized and blessed with superb technicians. I made an appointment and was seen on time, greeted in a professional way and the work was accomplished precisely as I expected. The technician took time to talk with me when I had a question. He was articulate and well versed in his craft.

The online ordering and appointment process is easy to use. My car was serviced when I arrived. Mounting, balancing and wheel alignment done in less than 2 hours. The staff were friendly and efficient.

Courteous and professional service.

Making an appointment was very easy online. I showed up 15 minutes early with the second appointment of the day at 930am, and my truck wasn't taken into the shop until 1100am, and with the 45 minute service that's well over 2 hours to have one tire slow leake repaired. The repair was very well and the cost was very reasonable, but just too long of a wait for first thin in the am.

I purchased tires online for my fiancée, but had to verify ID prior to installation, which wasn't the issue. I asked if I could verify my ID with my driver license and a live visual of my face via Zoom or Google Duo on my fiancée phone for verification, but that request was denied. I could have even displayed other information, along with my driver license for verification via Zoom or Google Duo. My fiancée explained that I lived and worked an hour away, but it was disregarded. My fiancée h...

First time I've ever experienced amazing customer service from a tire shop. A woman came in and ask if they can fill her tire with air since the gas station's machine was not working and they could have came up with so many excuses not to help her (for free) but theu didn't, they helped immediately and the lady was very happy. I was pretty shocked, you just don't see this kind of service anymore. Another example was when an older gentleman came and needed help with his tires. The people behin...